Returns & replacements

Effective date: November 6, 2026.

Personalized prints

Each poster is made with the name and number selected for your order. Where applicable law permits, goods made to your specifications or clearly personalized are excluded from the usual change-of-mind withdrawal right. We therefore do not offer ordinary change-of-mind returns or exchanges for correctly supplied personalized prints. This does not affect your rights if an item is faulty, damaged or different from your confirmed order.

Changes and cancellations

Check the player, jersey color, name, number, finish, size and delivery address before ordering. Save your personalized design and check every detail. Contact sebastian.tsefels@gmail.com as soon as possible if you need a correction or cancellation. Orders are reviewed manually before submission to the printer; a request is confirmed only when we have checked the production status and replied. We cannot guarantee changes or cancellations after production begins.

Faulty, damaged or incorrect items

Email sebastian.tsefels@gmail.com with your order number and a description of the problem. Where possible, include photographs of the item and packaging. We will assess the issue and arrange the remedy required by applicable consumer law, which may include replacement, repair, a price reduction or refund. A print supplier’s reporting deadline or internal refund rules do not reduce your rights against us as the seller.

How to return an item

Contact us first for return instructions. Do not send an item to Printify, Sensaria or another address without agreement. Our published seller address is a contact address, not an automatic returns authorization. If a return is needed for a confirmed faulty, damaged or incorrectly supplied item, we will provide instructions and cover reasonable return costs, or arrange a remedy without requiring a return. We will not ask you to pay return postage for a confirmed error for which we are responsible.

Refunds

Where a refund is due, we will process it without undue delay and within any deadline required by applicable law. Refunds use the original payment method unless another method is agreed and permitted by law. Your bank or payment provider may take additional time to display the credit. We will confirm the refund when it is processed.

Complaints

Send a written complaint to sebastian.tsefels@gmail.com, including your order number, what went wrong and the remedy you are requesting. We will respond to a written consumer complaint within 15 days; if we need more time, we will explain why and give an expected response date. Your mandatory consumer rights remain unaffected.

Seller information

LegacyPosters is operated by Pirje Tsefels. Postal address: Puiskniidu 4/8, Tallinn, Estonia. Customer support: sebastian.tsefels@gmail.com. Business enquiries: seebuke7@gmail.com.